Making a complaint

If you have a problem and feel you are being treated unfairly or badly, or no one will listen to your point of view, you have the right to complain

What can you complain about?

Not wanting a move
Problems with your social worker
Bullying
A delay
Treatment by your carer(s)
Other young people's behaviour
Someone not listening
Inconsistency
A broken promise
Racism

Or any part of the care you are receiving

How do you complain?

Talk to someone you can trust. A friend, your social worker, teacher, parent, foster carer, key worker or your Children's Rights Worker.
If they can't solve your problem or your complaint is serious you will can call or write to or email the manager of the person you are unhappy about. Your Children's Rights worker will help you to do this if you want.

You should expect an answer within 10 working days

If you are not happy with the result you can ask for an independent person to look at your complaint. You should hear the result within 25 days

If you are still not happy an independent panel will hear your complaint


Why complain?

As well as sorting out your problem, your complaint will allow Trafford to make changes to make sure no other young person has the problems you had.

Useful Information

Childline: An independent organisation offering a free, confidential helpline. If you are worried or scared, or need someone to talk to telephone 0800 1111.

Legal Advice: If you do not already have a solicitor you could find one by looking in the yellow pages under 'solicitors'.

Children's Rights Service: Will help you with any complaint you have. Phone 0161 912 5094

You have the right to be kept safe in care. If you feel you have or are being mistreated in any way you should tell someone who you trust.

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